Overview
Tritium.nz Refund Policy
Thank you for shopping with Tritium.nz. We value your satisfaction and aim to provide you with high-quality products. Please review our refund policy below to understand the terms and conditions for returning items.
Refund Eligibility
- Refunds are available within 30 days of your purchase date.
- To be eligible for a refund, items must be unused and in the same condition that you received them, with original packaging intact.
Non-Refundable Fees
- Shipping fees are non-refundable. You will only receive a refund for the item(s) purchased.
- Payment processing fees charged by our payment provider are non-refundable and will be deducted from the refund amount.
Refund Process
- Return Authorization: Please contact us at [contact email/phone] before returning any item, so we can assist you with the return process.
- Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Issuance: If approved, refunds will be processed within 5-10 business days via the original payment method, minus the non-refundable fees.
Exclusions
Please note that custom or personalized items are not eligible for refunds unless they are defective or damaged upon arrival.
For any questions or assistance, feel free to reach out to our support team. Thank you for understanding our policy and for choosing Tritium.nz!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us